jaya99 malacca Privacy Policy

01. What Information We Collect

When you register and use services on jaya99 malacca, we collect various types of information. This information falls into two main categories: what you provide directly, and what is collected automatically while you use the service.

1.1 Information You Provide Directly

When you create an account, make a deposit, withdraw, or contact support, you provide us with the following information:

• Full name and date of birth
• Mobile number and email address
• National ID card or passport details (for identity verification)
• bKash, Nagad, Rocket, or Upay account number (for transactions)
• Messages and requests sent via live chat or email

1.2 Automatically Collected Information

When you use our platform, certain technical information is automatically recorded, which is used to improve service quality:

• IP address and device identifier information
• Browser type and operating system
• Time spent on the platform and a list of pages visited
• Gaming activity history (bets, wins, losses)
• Transaction records and timestamps

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02. How We Use Your Information

Collected information is used only for the following legitimate purposes. jaya99 malacca never sells your information unnecessarily or for the commercial benefit of third parties.

1. Account Management: To handle registration, verify logins, and maintain account security.
2. Transaction Processing: To complete deposits and withdrawals via bKash, Nagad, Rocket, and Upay.
3. Service Improvement: To identify platform issues and improve the user experience.
4. Customer Support: To resolve issues through 24/7 live chat and email.
5. Fraud Prevention: To detect multiple accounts, fraud, or suspicious activity.
6. Responsible Gaming: To identify patterns of excessive gaming and provide the necessary support.
7. Relevant Communications: To send important account-related notifications.

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03. Sharing Information with Third Parties

jaya99 malacca does not sell or rent your personal information. However, information may be shared in certain specific situations necessary for operating the service:

3.1 Service Provider Partners

We work with selected third parties for payment processing, technology infrastructure, and security verification. These partners receive only the information needed for their specific function and are required to comply with our privacy standards.

3.2 Legal Obligations

Under applicable Bangladeshi law, providing information in response to a valid directive from a government authority or court is our legal duty. In such cases, we will supply only the information that has been requested.

3.3 Fraud Prevention

If suspicious transactions or account activity are detected, limited information may be verified with the relevant payment service provider for investigation purposes.

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04. Cookies and Tracking Technologies

Cookies and similar technologies are used on the jaya99 malacca website. Cookies are small text files stored in your browser that help the platform remember your preferences.

4.1 Types of Cookies

• Essential Cookies: Necessary to maintain login sessions and ensure security. Disabling these will prevent the platform from working properly.
• Functional Cookies: Used to remember your language selection, preferred game categories, and similar settings.
• Analytics Cookies: Used to understand which parts of the website are used most. This information is used in aggregate form, not to identify any individual.

4.2 Cookie Controls

You can delete cookies or stop accepting new cookies at any time from your browser settings. Keep in mind that disabling essential cookies may disrupt login and payment services.

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05. Data Retention Period

We retain your information for as long as your account is active. Even after an account is closed, the following information is kept for a set period:

• Financial Transaction Records: For the period required by legal and regulatory obligations.
• Identity Verification Documents: For the applicable period after the service ends.
• Customer Support Records: For a limited period in case dispute resolution is needed.

Once the set period has passed, your information is securely deleted or anonymised so that your identity can no longer be identified.

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06. Security Measures

Industry-standard security technology is used on the jaya99 malacca platform to protect your information.

6.1 Technical Safeguards

• SSL (Secure Socket Layer) encryption — all communication between the website and your device is encrypted.
• Sensitive information (such as passwords) is stored in encrypted form — no staff member can view it directly.
• Payment information is processed through a secure third-party payment gateway; card numbers are not stored on our servers.
• Suspicious login attempts are automatically detected and blocked.

6.2 Your Role

Alongside technical safeguards, your own caution is equally important:

• Use a strong and unique password and change it regularly.
• Never share your login details with anyone else.
• If you log in from an unfamiliar device, log out of that session afterwards.
• If you notice any suspicious activity, inform our support team immediately.

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07. Your Data Rights

jaya99 malacca believes that users are the owners of their own data. Accordingly, you have the following rights:

7.1 Right to Access

You can request at any time to know what information we hold about you. Contact support and, after verification, we will send you a summary.

7.2 Right to Correction

If any information stored in your account is incorrect, you can request that it be corrected. Subject to identity verification, we will make the correction as quickly as possible.

7.3 Right to Deletion

After closing your account, you can request that your personal information be deleted to the extent permitted by financial and legal constraints. Information about self-exclusion and cooling-off options is also available on our Responsible Gaming page.

7.4 Withdrawing Marketing Consent

If you no longer wish to receive promotional emails or messages, you can withdraw your consent at any time. However, important account-related messages (such as withdrawal confirmations or security alerts) will continue to be sent.

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08. Privacy of Children and Minors

jaya99 malacca strictly prohibits registration by anyone under the age of 21. We do not knowingly collect or process personal information of any minor.

If an account is suspected to have been created by a minor, it is suspended immediately and the associated information is deleted. If a parent or guardian believes their child is using our platform, please contact our support directly.

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09. Changes to This Policy

jaya99 malacca reserves the right to revise this privacy policy as needed. For significant changes, we will notify you in the following ways:

• A notice will be displayed on the website.
• A message will be sent to the email address registered to your account.
• The "Last Updated" date at the top of the policy will be changed.

Continuing to use the platform after changes take effect will be considered acceptance of the revised policy. We recommend checking this page regularly. To learn more about us, visit our About Us page.

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10. Contact and Complaints

If you have any questions about this privacy policy or any requests regarding your information, please contact us. Our support team is available 24 hours a day, 7 days a week in both Bengali and English.

For answers to common questions, visit our Frequently Asked Questions (FAQ) page — answers to many common questions can be found there.